Distance Sales Contract

1. DEFINITIONS
    

Seller: Real or legal persons, including public entities, who offer goods to consumers for commercial or professional purposes or act on behalf of or account of the provider of goods.

Consumer, Buyer: Real or legal persons acting without commercial or professional purposes.

Goods/Product: Movable items subject to purchase, real estate for residence or vacation purposes, and any intangible products prepared for electronic use, such as software, audio, video, etc.

Service: The subject of any consumer transaction, excluding the provision of goods, provided or promised to be provided in exchange for payment or benefit.

Distance Contract: A contract formed between seller and consumer within a system created for the remote marketing of goods or services without the simultaneous physical presence of parties, using remote communication methods up to and including the moment of agreement.

Durable Medium: Any medium or environment, including SMS, email, internet, disk, CD, DVD, memory card, etc., allowing the recording and unchanged reproduction of information sent by or to the consumer, ensuring reviewability for a reasonable time.
 

   2. SUBJECT AND PARTIES OF THE CONTRACT

2.1 This contract specifies the rights, responsibilities, and obligations of parties in compliance with Consumer Protection Law and Distance Contracts Regulations concerning sales of products and services conducted by the BUYER from the www.hekzatech.com website operated by the SELLER and their delivery to the designated address. Legal regulations shall apply to cases not covered by this contract.
 

2.2 The Buyer acknowledges awareness of the main characteristics of the goods or services sold, their sale price, payment methods, delivery terms, and information on the right to withdraw, confirms this preliminary information electronically, and places an order accordingly. The preliminary information form and invoice on the payment page are integral parts of this contract.
 

2.3 Seller Information:

    Title: Hekza Tech Elektronik Sanayi ve Ticaret Limited Şirketi

    Address: Şükrüpaşa Mah. Semt Garajı Cad. Bilim Merkezi Blok No:2/1 Yakutiye Erzurum

    Phone: 0541 607 01 76

    MERSIS Number: 0461108024700001

    Bank Account Information:
Türkiye İş Bankası TL IBAN: TR34 0006 4000 0013 4910 5546 53
USD IBAN: TR68 0006 4000 0023 4910 2882 56
EUR IBAN: TR57 0006 4000 0023 4910 2882 60
 

2.4 Buyer Information:

Name/Title: [-6-] Address: [-7-] Phone: [-8-] Email: [-9-]
 

   3. PRODUCTS AND SERVICES SUBJECT TO CONTRACT

Product/Service: [-10-] Details: [-11-] Quantity: [-12-] Total VAT: [-13-] Product Delivery/Cargo Fee: 14 TL Total Amount Including VAT: [-15-]
 

   4. DELIVERY
 

4.1 For services sold via the website, fulfillment and delivery may occur immediately depending on the service's nature. In this case, the invoice is sent to the buyer through a durable medium.
 

4.2 Products purchased via the website will be delivered to the buyer's designated address or a specified third party within 30 days, accompanied by an invoice. Shipping costs are borne by the seller. The buyer may terminate the contract if this obligation is not met, resulting in a refund within 14 days of contract termination notification.
 

4.3 Should fulfillment become impossible, the seller shall inform the buyer via durable medium within three days and refund payments within 14 days, including delivery costs.
 

4.4 The buyer must inspect goods upon delivery and, in case of damage caused by shipping, refuse the product and report it officially. Otherwise, the seller will not assume responsibility.
 

   5. PAYMENT METHOD

5.1 The buyer can make purchases using a credit card or bank transfer/EFT, using the account information provided by Hekza Tech Elektronik Sanayi ve Ticaret Limited Şirketi and IBAN [-16.1-].

Payment Methods: Credit Card, Bank Transfer/EFT Delivery Recipient: [-17-] Recipient's Phone: [-18-] Delivery Address: [-19-] Invoice Address: [-20-]
 

   6. GENERAL PROVISIONS
 

6.1 The buyer confirms they have read and accepted preliminary information regarding the fundamental characteristics of the products/services, prices, payment methods, and delivery.
 

6.2 The seller is responsible for delivering products complete and in compliance with the order specifications, including any guarantee documents and manuals.
 

6.3 In case of non-compliance, the buyer has the right to return the product, request a price reduction proportional to the defect, free repair if not excessively costly, or a replacement. Such requests must be fulfilled within 30 business days. Refunds or reductions must be processed immediately upon the buyer's request. Liability for defective goods expires after two years from delivery.
 

6.4 If the product/service fee is unpaid or payment is canceled by the bank, the seller is not obligated to deliver.
 

   7. RIGHT OF WITHDRAWAL
 

7.1 The buyer has a 14-day right to withdraw without justification or penalty, except for services or intangible goods immediately provided electronically.
 

7.2 Withdrawal period begins on contract formation for services or upon receipt of products by the buyer or designated third party.
 

7.3 The withdrawal right must be exercised through durable media before expiry by contacting via https://hekzatech.com/, phone (+90)5416070176, or emails hekzatech@gmail.com, info@hekzatech.com.
 

7.4 The seller refunds all payments within 14 days after receiving withdrawal notification.
 

7.5 The buyer must return goods within 10 days following withdrawal notification.
 

7.6 Withdrawal rights do not apply to goods or services customized, perishable, health-sensitive items unsealed after delivery, inseparable products, digital goods unsealed after delivery, subscriptions for periodicals, specific date services, or immediately provided digital content or services initiated before expiry.
 

  8. FORCE MAJEURE

8.1 Events beyond parties' control preventing fulfillment of obligations, such as natural disasters, war, legal changes, strikes, or significant facility failures, constitute force majeure. Parties must notify each other immediately.

8.2 Parties are not liable during the continuation of force majeure. If force majeure persists for 30 days, parties may unilaterally terminate the contract.
 

  9. EVIDENCE AGREEMENT

9.1 Seller records, including digital or magnetic media, constitute conclusive evidence in disputes arising from this contract.
 

  10. JURISDICTION

10.1 Consumer Arbitration Committees and Consumer Courts at the buyer's or seller's location hold jurisdiction as per Ministry of Customs and Trade's announced limits.
 

  11. ACCEPTANCE

11.1 The buyer confirms they have read and electronically accepted all conditions and explanations stated in the preliminary information form and this contract.
 

  12. EFFECTIVE DATE

12.1 This contract becomes effective upon electronic acceptance by the buyer and the positive action of payment.